To help organizations evaluate current content management infrastructure and capabilities and identify the steps they need to take to advance to the next stage of maturity, IDC developed the IDC MaturityScape for managing enterprise content. IDC has also established a benchmark study on content management maturity to offer a systematic and rigorous approach for organizations to assess their content management competency and maturity. This article provides a high level summary of key findings.
It’s been said that all businesses are technology companies in the age of digital transformation. It’s also true that many are becoming information businesses as the amount and value of data they produce and consume continues to increase. In fact, business leaders and CIOs will find themselves not only missing opportunities but also at a competitive disadvantage if they don’t leverage data assets before markets are crowded with competitors.
This past week, I came across an article which explored how one luxury auto manufacturer looked to achieve 100% customer satisfaction. To me this seems like a goal off a billboard or one found on a motivational poster in a contact center. But this manufacturer truly believes it can and should have this as its target to be measured and be held to account.
Automation is a clearly a top reason for companies looking into the use of robotic technology within their business processes. However, it is important to realize that, while many robots are designed for automating tasks, there are others that are designed to augment human capabilities rather than automate tasks. We tend to think of robots as either robotic arms or autonomous mobile robots operating autonomously in business settings. Such devices often focus on improving productivity and efficiency in business operations. On the other hand, there are several elements of robotic technology that are focused on improving human safety or giving humans increased strength, stamina, or precision. This post will take a look at a few examples of how robotic technology is enhancing human operators rather than automating tasks.