Technology is changing the concept of work as we know it and the technological advances anticipated over the next several years will dramatically continue to do so. This evolution is expected to have a substantial impact on an organization’s work culture, work space and workforce. Specifically, each of these organizational pillars is influenced in the following manner:
Culture – Companies across all industries are increasingly adopting a borderless and agile culture. Online communities and platforms are used to acquire skills and capabilities.Talent sourcing models are expected to evolve and move toward a quicker, virtual, borderless and task-oriented mindset.
Space – Work is no longer strictly associated with a physical place nor to defined periods during the day. Work spaces will be redefined and multiple configurations affecting the place of work, tools and people will be created and refined to meet the needs of a task, gig-based or target-oriented workforce.
Force – The workforce of the future will increasingly consist of humans and machines collaborating and transforming how work is done.
All of the above translates into what IDC defines as the Future of Work (FoW).
2019 Future of Work Predictions
IDC’s Future of Work 2019 top 10 predictions are:
- Prediction 1: By 2023, 30% of G2000 companies will generate at least 20% of their revenue outside their core industries, using crowdsourcing and agile aggregation models to source talent and business capabilities.
- Prediction 2: By 2021, at least 60% of G2000 companies will actively monitor and manage employee experience (EX), and utilize EX as a key differentiator to build and maintain B2B and B2C relationships.
- Prediction 3: By 2024, 50% of structured repeatable tasks will be automated and 20% of workers in knowledge-intensive tasks will have AI-infused software or other digitally connected technology as a “coworker.”
- Prediction 4: By 2021, 60% of G2000 companies will have adopted a future-workspace model — a flexible, intelligent, collaborative virtual/physical work environment — to improve employee experience and productivity.
- Prediction 5: By 2021, 10% of G2000 companies will have digital workspace-as-a-service agreements in place, enabling IT departments to shift skills to more strategic projects.
- Prediction 6: By 2021, a G2000 company will be fined in excess of €100 million for violating GDPR as a result of a lack of protection or the mismanagement of the personal data of its employees.
- Prediction 7: In 2019, 25% of IT development and operation processes will be automated, resulting in a 15% gain in IT productivity and requiring IT to redefine skills and manage digital workers.
- Prediction 8: By 2021, demand for top talent will have resulted in 65% of G2000 companies offering coworking and remote-work options that leverage pervasive access to enterprise and collaboration applications.
- Prediction 9: By 2023, 40% of workers will utilize gig-economy platforms and talent marketplaces to offer their services and digital skills, fundamentally changing HR policies, processes, and tools.
- Prediction 10: By 2022, 35% of businesses will have replaced traditional KPIs with KBIs (key behavioral indicators) to measure collaboration, communication, problem-solving skills, deliverables, and objectives.
Avinav Trigunait, Research Director
Holly Muscolino, Research Vice President