2019 Predictions Finance IDC FutureScape - Worldwide Predictions

Top 10 Worldwide Financial Services 2019 Predictions

FinIDC - Top 10 Financial Services 2019 Predictions

The mission in financial services today is driven by the need to improve customer engagement in selling, delivering, and servicing financial products, payments, and services. Included in this mission is the need for some financial service firms to improve their “brand trust,” providing their customers with a more transparent and secure environment. While some of this will be driven by internal strategy, much of it will be dictated through regulation and guidance. Driving all this is a concept called “connected banking,” which is forcing the industry to disrupt its own business model by connecting to adjacent markets in order to expand the relationship with its customers and provide an experience that is being shaped by industries outside of financial services.

The 2019 Financial Services Predictions come from IDC’s dedicated team of analysts with IDC’s Financial Insights group. Visit idc.com/financial to learn more about research from IDC Financial Insights.

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