Author Archives: Aly Pinder Jr.

2019 Predictions IDC FutureScape - Worldwide Predictions Manufacturing

Top 10 Worldwide Manufacturing Product & Service Innovation 2019 Predictions

IDC Product and Service Innovation 2019 Predictions

This blog lists the top 10 worldwide predictions for manufacturing product and service innovation. These technology predictions are meant to help the enterprise with strategic planning within a typical five-year business planning cycle.

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Manufacturing

NPS and the Field Tech: The Turning of a Wrench to Cement a Bond

NPS and the Field Tech

Combatting a competitive market is no easy task. A growing concern of many manufacturers is the potential that they no longer have a tight bond with their customers which can withstand upstart competitors or third-party service providers who can eat away at profits. Recent IDC Manufacturing Insights data highlighted that the top business concern for service leaders was declining sales closely followed by a desire to expand into new markets. These two concerns combined demand that manufacturers innovate with new service products, differentiate through enhanced value, and wow current customers and prospects via value-add experiences.

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Manufacturing

Is 100% Customer Satisfaction Worth it for a Manufacturer?

Customer Satisfaction and Manufacturing

This past week, I came across an article which explored how one luxury auto manufacturer looked to achieve 100% customer satisfaction. To me this seems like a goal off a billboard or one found on a motivational poster in a contact center. But this manufacturer truly believes it can and should have this as its target to be measured and be held to account.

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