In today’s dynamic business landscape, organizations overlook three pivotal components within the service and support realm. This oversight not only hinders their growth but also prevents them from harnessing a significant opportunity that could set them apart in the competitive market. Discover the missing links that can potentially transform your business into a standout success story.
IDC’s Aly Pinder breaks own how manufacturers can digitally transform the service model to improve key customer metrics, establish more capabilities around remote service, collaboration, and resolution.