Author Archives: Alan Webber

2019 Predictions Energy Finance Health IDC FutureScape - Worldwide Predictions Manufacturing Retail

Worldwide Customer Experience 2019 Predictions

IDC CX 2019 Predictions

Providing a differentiated customer experience is becoming more difficult for brands. Yes, customers are integrating more technology into their lives that results in more channels engage with and more data for the brand, it also makes it more difficult to provide a consistent experience across those channels to effectively and contextually target those customers with the right experience without more technology. It is becoming a never-ending cycle.

Read More