If there was any doubt about a renewed focus on retail infrastructure, this was dispelled at NRF’s Big Show 2019 , and this has become even clearer in the weeks following. As we traversed the floors and booths, there were many conversations to be had around AI, IOT, “frictionless commerce”, and other “store of the future” technologies that digitally determined retailers are deploying in order to transform their physical consumer touch points.
NRF’s Big Show 2019 should have been held in Phoenix. Like that city’s namesake, a long-lived bird of mythology, retail cyclically regenerates, arising from the ashes of its predecessor. While retail is clearly not in ashes, it is being reinvented before our eyes.
Technology is changing the concept of work as we know it and the technological advances anticipated over the next several years will dramatically continue to do so. This evolution is expected to have a substantial impact on an organization’s work culture, work space and workforce. Specifically, each of these organizational pillars is influenced in the following manner:
This IDC FutureScape provides retail IT executives across the globe with actionable insights and analysis for likely future technology and business scenarios. The intended readers of this IDC FutureScape include but are not limited to members of the executive, business, and IT leadership of retail organizations worldwide.
Providing a differentiated customer experience is becoming more difficult for brands. Yes, customers are integrating more technology into their lives that results in more channels engage with and more data for the brand, it also makes it more difficult to provide a consistent experience across those channels to effectively and contextually target those customers with the right experience without more technology. It is becoming a never-ending cycle.
Black Friday and Cyber Monday are the second biggest retail and ecommerce sales events globally each year (second only to Singles Day). During this time, companies would historically hire an abundance of temporary labor to ramp up their ability to move product onto their racks and move this material off of those same shelves to the customer. But, the well documented shortage of labor in many major markets, including the US, Japan, Germany, and more, has made it more difficult and more expensive to increase capacity in this manner. Companies today, however, have a new set of tools at their disposal to help ramp up capacity. Robots are helping companies more quickly adapt to short term capacity increase requirements.
With direct digital transformation (DX) investment spending of $5.9 trillion over the years 2018 to 2021, this topic continues to be a central area of business leadership thinking.
IDC’s 2019 DX predictions represent our perspective on the major transformation trends we expect to see over the next five years — based on our almost 800 business use cases spanning 16 industries and 8 functional areas, our DX spending guides showing where industry is both prioritizing digital investments, and where we expect to see the largest growth in 3rd Platform and innovation accelerator technologies.
IDC has published the 4th in a series of IDC MarketScapes on POS (point of sale) software solutions. This most recent IDC MarketScape, the IDC MarketScape: Worldwide Point-of-Sale Software in Fast-Moving Consumer Goods Retail 2018 Vendor Assessment, reviews Aptos, Diebold Nixdorf, Fujitsu, GK Software, NCR, NEC, OneView Commerce, Oracle, PCMS, TCPOS, Toshiba, and Veras Retail. Other IDC MarketScapes in this series also review Cegid, Celerant Technology, Infor Retail, Jesta I.S., Mi9 Retail, KWI, Multidev Technologies, Oracle NetSuite, and Springboard Retail.
The supply chain continues on its journey of almost unparalleled levels of change. Digital transformation is now the overriding priority for most manufacturers and retailers, with the adoption of digital technologies aimed at improving efficiency and effectiveness as well as providing the opportunity to either disrupt their market segment or be resilient to others that may try.
As industries — and the global economy — rapidly realign and consolidate around digital innovation, CXOs must race to reinvent their organizations for the fast-paced multiplied innovation world. This means reinventing IT around a distributed cloud infrastructure, public cloud software stacks, agile and cloud-native app development and deployment, AI as the new user interface, and new, pervasive approaches to security and trust at scale.