The device landscape continues to progress at a rapid pace. Existing devices evolve into new, more usable form factors, and brand-new categories enter the market and quickly impact employee productivity, while IT races to manage them. The top 10 predictions for worldwide connected devices are:
The mission in financial services today is driven by the need to improve customer engagement in selling, delivering, and servicing financial products, payments, and services. Included in this mission is the need for some financial service firms to improve their “brand trust,” providing their customers with a more transparent and secure environment. While some of this will be driven by internal strategy, much of it will be dictated through regulation and guidance. Driving all this is a concept called “connected banking,” which is forcing the industry to disrupt its own business model by connecting to adjacent markets in order to expand the relationship with its customers and provide an experience that is being shaped by industries outside of financial services.
The worldwide oil and gas industry continues to face volatility from macroeconomic, geopolitical, and ecological pressures. Oil and gas companies have had to transform themselves into more agile and flexible organizations. Digital technology has enabled a path to digital transformation (DX) that companies are using to build flexible and adaptable organizations that can predict and rapidly respond to shifts in commodity prices. The larger, traditional oil and gas companies are also under threat from smaller start-ups with private investment funding that are using digital technologies like cloud, mobility, big data, and Internet of Things (IoT) to scale rapidly to market demands.
This IDC FutureScape provides the top 10 predictions that will impact stakeholders in the urban ecosystem as regional and local government agencies look to modernize and transform IT systems, operational systems, and business processes. These predictions are designed to provide the strategic context to enable government leaders — from mayors and city managers to council members, CIOs, and innovation officers — to transform their organizations through the application of technology to real business challenges. This document encapsulates the IDC Smart Cities and Communities team’s collective understanding of major urban transitions and their impact on municipalities, counties, states, and regional organizations.
In this study, the global team of IDC analysts presents the top 10 predictions around intelligent ERP (i-ERP) and associated intelligent enterprise applications. i-ERP and intelligent enterprise applications use machine learning (ML), artificial intelligence (AI), and advanced analytics built on a large, curated data set to forecast, track, learn, route, analyze, predict, report, and manage enterprise assets and business processes. Intelligent ERP and intelligent enterprise applications feature an assistive and conversational user experience and free users’ time for higher-value tasks by automating high-volume repeatable tasks and augmenting (via human-machine interaction) the performance of less frequent, more novel tasks. They are capable of processing, analyzing, and acting on massive volumes of data in real time using in-memory computing (IMC) technologies. As systems that learn, i-ERP and intelligent enterprise applications must allow for ongoing reconfiguration to enable process refinements and user experience (UX) adaption.
Technology is changing the concept of work as we know it and the technological advances anticipated over the next several years will dramatically continue to do so. This evolution is expected to have a substantial impact on an organization’s work culture, work space and workforce. Specifically, each of these organizational pillars is influenced in the following manner:
This IDC FutureScape provides retail IT executives across the globe with actionable insights and analysis for likely future technology and business scenarios. The intended readers of this IDC FutureScape include but are not limited to members of the executive, business, and IT leadership of retail organizations worldwide.
Providing a differentiated customer experience is becoming more difficult for brands. Yes, customers are integrating more technology into their lives that results in more channels engage with and more data for the brand, it also makes it more difficult to provide a consistent experience across those channels to effectively and contextually target those customers with the right experience without more technology. It is becoming a never-ending cycle.
IT leaders have never had so much choice in their infrastructure strategies, on-premises, off-premises, and the increasingly common hybrid model. With this expanding range of choices comes the potential to positively impact budgets, staffing, operational effectiveness, and business outcomes by reaching the right balance.