If there was any doubt about a renewed focus on retail infrastructure, this was dispelled at NRF’s Big Show 2019 , and this has become even clearer in the weeks following. As we traversed the floors and booths, there were many conversations to be had around AI, IOT, “frictionless commerce”, and other “store of the future” technologies that digitally determined retailers are deploying in order to transform their physical consumer touch points.
This IDC FutureScape provides IT executives in hospitality organizations across the globe with actionable insights for likely future technology and business scenarios. The intended readers of this IDC FutureScape include, but are not limited to, members of the executive, business, and IT leadership of hospitality organizations worldwide. These FutureScape predictions suggest that the next five years will continue to focus on the adoption of disruptive and innovative technologies, which will drive digital transformation (DX) forward at a rapid pace through several key themes, including: