IT has always had to support audits and certifications and navigate through what seems like constantly changing requirements. Compliance was visible to the board and IT had to answer to the board. That visibility, though, was rarely outside the building – and historically more top of mind for the CFO, the audit committee, internal audit and the CIO.
For CIOs, metrics are a key means of measuring the performance and effectiveness of their IT organizations in support of organizational improvement. During the recent IDC web conference ” New Metrics & KPIs for the Digitally Transformed IT Organization,” my colleague Bill Keyworth and I shared the results from our latest IDC MeasureScape survey and discussed new metrics and KPI’s for digitally transforming IT organizations working on infrastructure modernization and cloud adoption.
Before diving into the key actions you can follow to transform your procurement organization, let’s consider a recent scenario I heard from a client. This will give you a better picture of the kinds of problems the key actions provided further in this article can help you tackle.
IDC Financial Insights’ latest insurance research uses the IDC MarketScape model to present a 2018-2019 assessment of 13 vendor companies servicing the insurance organizations across the globe in their digital transformation (DX) initiatives. This research is a quantitative and qualitative assessment of a vendor’s ability to enable insurance organizations to succeed in their DX initiatives and help anticipate its ascendancy. The evaluation is based on a standardized and comprehensive framework and a set of parameters expected to be most conducive to success in providing DX services in the short and long term. The general market’s perception and technology buyers’ perception of vendors’ current capabilities as well as their attitudes to innovation to help insurance carriers and intermediaries thrive in an extremely challenging marketplace are key components of this evaluation.
The mission in financial services today is driven by the need to improve customer engagement in selling, delivering, and servicing financial products, payments, and services. Included in this mission is the need for some financial service firms to improve their “brand trust,” providing their customers with a more transparent and secure environment. While some of this will be driven by internal strategy, much of it will be dictated through regulation and guidance. Driving all this is a concept called “connected banking,” which is forcing the industry to disrupt its own business model by connecting to adjacent markets in order to expand the relationship with its customers and provide an experience that is being shaped by industries outside of financial services.
This IDC FutureScape provides retail IT executives across the globe with actionable insights and analysis for likely future technology and business scenarios. The intended readers of this IDC FutureScape include but are not limited to members of the executive, business, and IT leadership of retail organizations worldwide.
With PTC’s $70M acquisition of generative design software vendor Frustum announced today, and the continued focus on expanding generative design capabilities by Autodesk, Dassault Systèmes, and Siemens, manufacturers have multiple options for AI and machine learning-infused CAD and CAE (i.e. simulation).
This IDC Financial Insights study presents the top 10 predictions — in no particular order — for payment leaders to consider as they think through their upcoming plans. A common set of key drivers are included so that technology leaders can look at the broader conditions beyond the predictions.