The mission in financial services today is driven by the need to improve customer engagement in selling, delivering, and servicing financial products, payments, and services. Included in this mission is the need for some financial service firms to improve their “brand trust,” providing their customers with a more transparent and secure environment. While some of this will be driven by internal strategy, much of it will be dictated through regulation and guidance. Driving all this is a concept called “connected banking,” which is forcing the industry to disrupt its own business model by connecting to adjacent markets in order to expand the relationship with its customers and provide an experience that is being shaped by industries outside of financial services.
This IDC FutureScape provides the top 10 predictions that will impact stakeholders in the urban ecosystem as regional and local government agencies look to modernize and transform IT systems, operational systems, and business processes. These predictions are designed to provide the strategic context to enable government leaders — from mayors and city managers to council members, CIOs, and innovation officers — to transform their organizations through the application of technology to real business challenges. This document encapsulates the IDC Smart Cities and Communities team’s collective understanding of major urban transitions and their impact on municipalities, counties, states, and regional organizations.
In this study, the global team of IDC analysts presents the top 10 predictions around intelligent ERP (i-ERP) and associated intelligent enterprise applications. i-ERP and intelligent enterprise applications use machine learning (ML), artificial intelligence (AI), and advanced analytics built on a large, curated data set to forecast, track, learn, route, analyze, predict, report, and manage enterprise assets and business processes. Intelligent ERP and intelligent enterprise applications feature an assistive and conversational user experience and free users’ time for higher-value tasks by automating high-volume repeatable tasks and augmenting (via human-machine interaction) the performance of less frequent, more novel tasks. They are capable of processing, analyzing, and acting on massive volumes of data in real time using in-memory computing (IMC) technologies. As systems that learn, i-ERP and intelligent enterprise applications must allow for ongoing reconfiguration to enable process refinements and user experience (UX) adaption.
This IDC FutureScape provides retail IT executives across the globe with actionable insights and analysis for likely future technology and business scenarios. The intended readers of this IDC FutureScape include but are not limited to members of the executive, business, and IT leadership of retail organizations worldwide.
IT leaders have never had so much choice in their infrastructure strategies, on-premises, off-premises, and the increasingly common hybrid model. With this expanding range of choices comes the potential to positively impact budgets, staffing, operational effectiveness, and business outcomes by reaching the right balance.
Educating today’s digital natives — including today’s millennials and Generation Z — requires a new paradigm of pedagogy. In fact, Marc Prensky, inventor of the term “digital natives,” hypothesized that the massive proliferation of digital technology globally in the last two decades has changed the way students deliberate and assimilate information, making it hard for them to excel academically if schools still use the outmoded pedagogy methods of days gone by. Therefore, students raised in a digital, media-saturated ecosystem require media-rich digital content to learn effectively.
This IDC FutureScape presents the IDC Worldwide Robotics team’s analysis of key drivers relating to robotics and drone technologies, and how these drivers are likely to shape the development of robotics and drones in the planning horizon of 2019 through 2024. The development and deployment of robotics (including drones) in various industries continued to accelerate in 2017, with double-digit growth based on IDC research.
This IDC Financial Insights study presents the top 10 predictions — in no particular order — for payment leaders to consider as they think through their upcoming plans. A common set of key drivers are included so that technology leaders can look at the broader conditions beyond the predictions.