This IDC FutureScape presents the IDC Worldwide Robotics team’s analysis of key drivers relating to robotics and drone technologies, and how these drivers are likely to shape the development of robotics and drones in the planning horizon of 2019 through 2024. The development and deployment of robotics (including drones) in various industries continued to accelerate in 2017, with double-digit growth based on IDC research.
These predictions provide a strategic context that will enable CIOs to lead their organizations through a period of multiplied innovation and disruption over the next 5 years. They also lay out IDC’s vision for the 10 most important shifts that will happen in IT organizations over the next 60 months and will help senior IT executives in the formation of their strategic IT plans.
Combatting a competitive market is no easy task. A growing concern of many manufacturers is the potential that they no longer have a tight bond with their customers which can withstand upstart competitors or third-party service providers who can eat away at profits. Recent IDC Manufacturing Insights data highlighted that the top business concern for service leaders was declining sales closely followed by a desire to expand into new markets. These two concerns combined demand that manufacturers innovate with new service products, differentiate through enhanced value, and wow current customers and prospects via value-add experiences.
This past week, I came across an article which explored how one luxury auto manufacturer looked to achieve 100% customer satisfaction. To me this seems like a goal off a billboard or one found on a motivational poster in a contact center. But this manufacturer truly believes it can and should have this as its target to be measured and be held to account.