If there was any doubt about a renewed focus on retail infrastructure, this was dispelled at NRF’s Big Show 2019 , and this has become even clearer in the weeks following. As we traversed the floors and booths, there were many conversations to be had around AI, IOT, “frictionless commerce”, and other “store of the future” technologies that digitally determined retailers are deploying in order to transform their physical consumer touch points.
NRF’s Big Show 2019 should have been held in Phoenix. Like that city’s namesake, a long-lived bird of mythology, retail cyclically regenerates, arising from the ashes of its predecessor. While retail is clearly not in ashes, it is being reinvented before our eyes.
This IDC FutureScape provides retail IT executives across the globe with actionable insights and analysis for likely future technology and business scenarios. The intended readers of this IDC FutureScape include but are not limited to members of the executive, business, and IT leadership of retail organizations worldwide.
Black Friday and Cyber Monday are the second biggest retail and ecommerce sales events globally each year (second only to Singles Day). During this time, companies would historically hire an abundance of temporary labor to ramp up their ability to move product onto their racks and move this material off of those same shelves to the customer. But, the well documented shortage of labor in many major markets, including the US, Japan, Germany, and more, has made it more difficult and more expensive to increase capacity in this manner. Companies today, however, have a new set of tools at their disposal to help ramp up capacity. Robots are helping companies more quickly adapt to short term capacity increase requirements.
IDC has published the 4th in a series of IDC MarketScapes on POS (point of sale) software solutions. This most recent IDC MarketScape, the IDC MarketScape: Worldwide Point-of-Sale Software in Fast-Moving Consumer Goods Retail 2018 Vendor Assessment, reviews Aptos, Diebold Nixdorf, Fujitsu, GK Software, NCR, NEC, OneView Commerce, Oracle, PCMS, TCPOS, Toshiba, and Veras Retail. Other IDC MarketScapes in this series also review Cegid, Celerant Technology, Infor Retail, Jesta I.S., Mi9 Retail, KWI, Multidev Technologies, Oracle NetSuite, and Springboard Retail.