This past holiday season, more robots than ever were involved in the handling and shipping of your ecommerce orders and the movement of packages from fulfillment centers to your doorstep. The past several years have seen a significant uptick in interest in robots, but 2018 saw an evolution from interest and pilot programs to full on deployment and value generation. In fact, two vendors of autonomous mobile robots (AMR’s) made some news with the volume of units that their robots supported in the fulfillment process.
Commercial service robots are robots that perform some useful task, with the exception of those robots operating within the realm of industrial automation or those considered consumer robots. This basically means that any robot that is not involved in industrial automation or for strictly consumer purposes are commercial service robots. This category includes robots that operate within logistics operations, hospitals, in the retail store, providing security services, and even delivering your takeout orders. There is a massive opportunity for commercial service robots to take on tasks that enable people to spend time doing other things that humans excel at, while stepping away from the dull, dirty, or dangerous tasks.